Returns & Exchanges Policy

Customer Satisfaction Is Our Priority

At ASANAT, we are committed to delivering high-quality products and reliable service. Every product is manufactured and inspected in accordance with our quality standards before shipment.

This Returns & Exchanges Policy explains the conditions and procedures for returning or exchanging products purchased from ASANAT.

Return Conditions

If you experience any issues with your order, you may contact us within 14 days of receiving your product.

To be eligible for a return, the product must:

Be unused and in its original condition
Be returned in its original packaging
Include all accessories and supplied materials
Be accompanied by proof of purchase or order confirmation

Returned items that do not meet these conditions may not be accepted.

Exchange Conditions

Products may be eligible for exchange under the following circumstances:

Manufacturing defects
Incorrect product delivered
Damage occurring during transportation
Products that do not match the confirmed order specifications

Once the product has been inspected and the claim has been approved, the replacement process will be initiated as quickly as possible.

Custom-Made and Personalized Products

Products manufactured according to the customer's specific measurements, design, artwork, color preferences, or other personalized requirements are generally not eligible for cancellation or return, except where required by applicable law.

However, if the product contains a manufacturing defect or an error caused by ASANAT, we will provide an appropriate solution, which may include repair, replacement, or re-production.

Damaged Deliveries

If your package appears damaged upon delivery, we recommend that you:

Inspect the package before accepting delivery
Request a damage report from the carrier if necessary
Take photographs of the damaged package and product
Contact ASANAT as soon as possible

Prompt notification helps us resolve the issue more efficiently.

Return Procedure

After receiving your return request, our team will inspect the product to determine whether it meets the applicable return conditions.

Once the review process has been completed, you will be informed of the outcome and the next steps.

Shipping Costs

If the return or exchange results from a manufacturing defect or an error made by ASANAT, the shipping costs will be covered by our company.

For returns or exchanges requested for other reasons, shipping costs will be handled in accordance with the applicable sales terms and legal requirements.